FAQ

Ordering  
Q: How do I place an order?  
A: Browse our website, select your items, and proceed to checkout. You’ll see the total in your currency, before confirming your payment.

Q: Can I cancel or change my order?  
A: If you need to cancel or modify your order, contact us at [support@momchapter.com or +971585021997] within 24 hours of placing it. Once processing begins (usually within 1-2 business days), changes may not be possible.

Payments  
Q: What payment methods do you accept?  
A: We accept Visa, Mastercard, American Express and digital wallets like Apple Pay or Google Pay. All payments are in currency your country has.

Q: When will I be charged?  
A: Your payment is processed immediately upon checkout to secure your order. You’ll receive a confirmation email once it’s successful.

Shipping  
Q: How long does shipping take?  
A: We aim to deliver within 1 working days from payment, including weekends and holidays. Processing starts right away, and most orders are delivered via Mail within 1 business day.

Q: Where do you ship?  
A: We ship worldwide to most countries as our products are digital. If your location isn’t available at checkout, contact us at [support@momchapter.com or +971585021997] to confirm.

Q: How much is shipping?  
A: Fully Free worldwide

Q: Can I track my order?  
A: No need of tracking, because our E-Books will be delivered via Mail after the Payment 

 Returns & Refunds  
Q: What’s your return policy?  
A: YoAs we offer digital product, once delivered, there is no refund. 

Products  
Q: What if my item arrives damaged or isn’t what I ordered?  
A: Contact us within 7 days of delivery at [support@momchapter.com or +971585021997]. We’ll arrange a replacement, after verification.

Q: Are your products authentic?  
A: Yes, all items are selfmade and autentic

General  

Q: Where are you located?  
A: We’re proudly based in Dubai, UAE, serving customers globally.

Q: How do I contact you?  
A: Reach us at [support@momchapter.com or +971585021997] or visit our Contact Us page. Our team is available to assist you Monday to Friday, 9 AM to 5 PM (UAE time).

Q: What if I have a question not listed here?  
A: No problem! Email or call us at [support@momchapter.com or +971585021997], and we’ll get back to you as soon as possible.